外商銀行｜Business System Analyst (PM)
Adecco
- Sinyi, Taipei City
- Permanent
- Full-time
The role is responsible for but not limited to supporting the process owners on Incident Management and Problem Management process deliverables and outcomes such as process improvement planning, implementation, training, performance tracking and reporting which include but not limited to the following:
- Design, build, and maintain Bank's business applications, take and analysis the business requirement.
- Act as an analytical focal point for stakeholders for all data-related matters, as the professional authority in data analysis within the company.
- Main stakeholders & Knowledge requirements: Corporate & Investment banking Operation processes, sales and business development processes, Treasury department processes and IT application Development and Management processes. .
- Application project / small changes manager.
- Business requirement collection and confirmation.
- Resources, timeframe planning coordinating, change prioritization.
- Ensure SDLC processes are fulfilled, including SIT and UAT supporting.
- Client face for all he changes management.
- Solution provider (coordinating ASOT internally), business process recommendations.
- Responsible for business relationship management.
- Produce and maintain Business processes and related system architecture.
- Vendor information management (onboard, regular review and off boarding. Work with ETP/Planning team, Information Security and Procurement team for vendor management activities).
- Maintenance contract review (including service level and cost), periodical review service quality.
- Effective customer handling with strong conflict resolution and problem solving skills.
- A drive to dig into the details of a system or process to solve customer problems.
- Outstanding communication skills.
- Problem-solving aptitude.
- Conversant in English with good speaking and writing skills.
- Experience in business analyst or as a presales consultant.
- Experience in system design or integration.
- Experience in working in an international IT organization .
- Experience in liaising with overseas stakeholders/peers.