Technical Product Support (TPS) Engineer III - (E3)

Applied Materials

Hsinchu City
Permanent
Full-time

1 month ago

Key ResponsibilitiesCSG (Common Solutions Group) Technical Support Engineer (TSE)

This Requisition lists a Primary Location, but candidates from most Global Locations will be considered
Travel Support Percentage 25% but could be higher

The AGS Technical Support Engineering organization provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE-CSG team which provides technical support for CSG and Kaisen Factory Interface modules and vacuum Mainframe modules. The provided technical support incudes much emphasis on robotics, controllers, mechatronics, and electromechanical components, and related software.AGS TSE Engineers are globally based. The indicated locations are target locations but qualified candidates from all AMAT regions may be considered for the position.

Responsible for all technical support related aspects at a customer factory: escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability.
Generates technical support documentation. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

#LiQualificationsEducation: Bachelor's DegreeSkills:Certifications:Languages:Years of Experience: 4 - 7 YearsWork Experience:Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 25% of the TimeRelocation Eligible: NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials

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