Program Manager, RMA, Supply Chain

Google

  • Taipei City
  • Permanent
  • Full-time
  • 22 days ago
Google welcomes people with disabilities.Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in program or project management.
  • 2 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a new product introduction (NPI) role.
Preferred qualifications:
  • 5 years of experience in supply chain operations with experience in Reverse Supply Chain/Reverse Logistics.
  • Ability to deliver results against key operational metrics and KPI’s, with ability to diagnose issues and drive actions to improve performance.
  • Excellent problem-solving skills with weigh risks and opportunities to outcomes
  • Excellent communication skills and ability to influence across multiple levels of the organization.
About the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.In this role you will enhance RMA supply chain efficiency to achieve cost savings through increased supply speed and predictability and develop RMA supply chain strategy and accelerate reverse flow process throughout product lifecycle to maximize -R supply for spares. You will collaborate with the new product introduction (NPI) team to enable efficient production ramps and transition to innovative new technologies.You will drive RMA automation to improve operations efficiency and enable full traceability and enable tools and processes improvements to scale the RMA supply chain.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities
  • Responsible for operational management of RMA processes from datacenter back to Supplier and then returns back into inventory. Define and drive operational metrics and KPI performance
  • Work with cross-functional partners to ensure accountability and traceability of all RMA units throughout each supply chain node
  • Develop and implement RMA processes that scale to support the volume growth, new technologies/components, and with the different commodities suppliers.
  • Contribute to develop both short-term and long-term systems and tools that enable RMA operational effectiveness.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

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