電話催收專員, RMG
DBS Bank
- Taiwan
- Permanent
- Full-time
- 逾期案件催收及管理
- 完成主管指派任務完成
- Daily responsible for collecting delinquent accounts to maintain stable productivity and coverage.
- Daily responsible for delinquency and kick off deep dive analysis and mitigation actions accordingly.
- Segment portfolio by customer’s payment possibility through reviewing the customer profile and build up different treatment flow accordingly (e.g. offering restructure program, skip tracing...etc), and support team.
- Advising customers on their payment options and suggesting methods of payments. (e.g. offering restructure program)
- Negotiating suitable payment plans. Maintaining customer payment records.
- Initiate request to take legal action according to Collection SOP / Strategy and build up automatic legal action flow after COG application integration.
- Cooperate with legal team to execute collection legal action following collection guideline and working in partnership with collection operation team and courts.
- 具一年以上催收經驗
- 具電話服務或催收相關經驗者尤佳
- 熟悉MS office (Excel and Word)
- 可承受壓力、與團隊配合、擅長與人溝通
- 可配合加班、輪班(夜班最晚到20:30或假日)
- 英文/台語- 聽 /普通、說 /普通、讀 /普通、寫 /普通