Manager Retail Training

• Identify and assess future and current training needs with key stakeholders to achieve ultimate business objectives and goals.
• Conduct training needs assessments and match courses available within adidas group to the needs.
• Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams.
• Review training materials received from regional/global and adapt the training to the requirements while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally.
• To be the champion of retail trainings encouraging and inspiring employee’s passion to learn and upskill.
• Identify opportunities that training programs can help to improve, and optimize training resources and training facilities.
• Work with Retail Operations, Marketing and Products teams to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority and using own retail benchmark.
• Manage training resources including internal and external trainers and ensure training delivery quality remains at the highest level.
• Review feedback from participants and training KPIs to recommend improvements.
• Develop processes for regular revision of content and effectiveness of evaluation.
• Develop stringent control process for monitoring training delivery quality and participant eligibility.
• Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or the industry.
• Leverage internal/external expertise to ensure high-impact training delivery.
• Support and manage local adaptation of the global/regional training programs and lead through graduation.
• Act as a field coach to provide guidance and support to individuals seeking to enhance their job skills and achieve their career goals.
• Manage and implement training KPIs and prepare relevant reports to ensure program effectiveness.

• Prepares and implements training budgets.
• Manage assigned training budget and ensure cost effectiveness.

• Set performance and development plan for in-store retail trainers; review and evaluate as well as providing just-in-time feedback to elevate training performance and delivery.

• Excellence in Microsoft Office Suite and particularly demonstrating advanced Microsoft Excel and Powerpoint skills.
• Fluent in both written and spoken English and Mandarin.
• Track record in designing and executing successful training programs.
• Demonstrated ability to lead a full training cycle, plan and multi-tasks.
• Knowledgeable of various training and teaching methods.
• Excellent decision making and organizational skills.
• Good sense of ownership and excellent time management skills.
• Great interpersonal and communication skills.
• Strong understanding of business goals and standards for customer service.

• University degree or above
• Minimum 10 years’ experience in retail or related function
• Minimum 5 years’ experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience
• Experience with apparel retail or franchise training preferred

Adidas