Join Trend ‧ Join New Generation趨勢科技 - 全球雲端資安領航者 / 全亞洲最大軟體公司 / 企業版圖橫跨五大洲 / 趨勢全球研發基地在台灣趨勢科技技術支援部 Customer Service ManagerBased in Tainan/KaohsiungManage all technical needs that relate to TrendMicro/TX One products for PSP (Premium Support Program) account.Manage virus & TrendMicro/TX One product cases/requests for PSP (Premium Support Program) account.Act as a security consultant for large enterprises and help customer to implement TrendMicro’s solutions.Manage relationships with major stakeholders which include customers, sales, partners, and Trend Micro technical teams.Perform Security/Product event analysisQualifications/RequirementsAt least 3 years working experience in IT industry or information security industry.Experience with at least one of Microsoft Windows Servers, AWS, Azure, GCP, VMware vSphere, Linux/Unix Server.Knowledgeable in TCP/IP networking.Strong Trouble Shooting and problem-solving skills.Ability to communicate in English, both verbally, and writing.Positive personality and good communication skills.Knowledge with Cybersecurity or IT security-related products is preferred. Knowledgeable in Internet/networking environment (Router, DNS, Proxy, Firewall, IPS) is a plus.Knowledgeable in Database Administration (MS SQL Server) & shell script is a plus.Team lead or people management experience is a plus.Any certificate of the list is a plus. MCSE, CEH, RHCE ,CCNA,CISSP,ISO27001,ITIL, VCA/VCP, AWS, Azure, GCP連結智慧 守護世界 --- Connected Intelligence for Securing a Connected World
