Field Service Engineer
Entegris
- Hsinchu City
- Permanent
- Full-time
- Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
- Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
- Promote and perform Preventative Maintenance Agreements at customer sites.
- Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
- Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
- Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
- Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.
- Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary, creating QNs and documenting customer requests and complaints.
- Attend and successfully complete all factory-based and local technical training and corporate training as assigned.