HMI Applications Engineer
ASML
- Hsinchu City
- Permanent
- Full-time
-Provide technical support / recipe setup at customer sites.-Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.-Complete on-site diagnostics and service calls. Handles complete product functionality in the various product families/platforms.-Responds to emergency service calls as required.-Instructs customer operating technicians on system operation and maintenance.-Help the sales department with customers needing help or advice in applying the company’s products.-Help the marketing department to collect competitor information during customer communication and discussion.-Provide bug issue and new feature reports to Jira system for escalation.-Complete H2H tool performance and gap defect with competitive tools.-Do 1st line customer management for job request, issue, and complaint.