Sales Operation Intern
Amazon
- Taipei City
- Training
- Full-time
- Work closely with business teams and programs to identify, define and document analytical reporting needs - baseline problem statement through deep dive analytics
- Act as a liaison between program managers, technical analysts and functional experts to analyze key performance indicators (KPIs) to measure process performance
- Consolidate information into cohesive and insightful analytical reports for use in decision-making. Generate high quality and insightful recommendations, thereby drive value and program / process efficiency
- Automate the report generation process though use of tools and programing techniques: such as SQL, Python, and advanced Excel
- Deploy visualization tools and techniques such as Salesforce, Tableau, PowerBI, and Infographics to build comprehensive dashboards
- Track and document changes in functional and business specifications to accurately identify and measure KPIs
- Write detailed procedures for manual and automated reporting processes and for use in training
- Identify opportunities for improving business processes through detailed and thorough root cause analysis
- Participate in studies of new and existing programs and special projects to determine feasibility - thereby resolve problems including organizational, analytical & procedural ones
- Currently enrolling in a Bachelor's or Master's program or have graduated less than 12 months ago.
- Strong analytical skills - has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions.
- Skilled in Excel, SQL, programmatic report development and metric management
- Experience in modeling complex business scenarios with keen business sense
- Communication skills - ability to communicate (written and spoken) in English
- Ability to present information professionally and concisely with supporting data
- Ability to execute internal operation, troubleshoot issues and manage multiple interests simultaneously in a timely manner
- Outstanding attention to details; Exceptional problem-solving skills.
- Ability to deal with ambiguity and competing objectives in a fast-paced environment.
- Proven success record in workflow improvement and SOP development
- High level of comfort communicating effectively across internal team and external stakeholders.
- Demonstrated record in sales operation, data analysis and/or customer service
- Experience with Customer Relationship Management (CRM) management using Tableau and/or Salesforce system
- Experience in information, internet, cross-border e-commerce, or a similar industry.
- Experience managing external customers and developing sales materials
- Understanding of API application and sales funnel
- Currently enrolled in a Bachelor's or Master's degree in Industrial Management, Information Management, Statistics, Business, or a related field, or graduated less than 12 months ago.