Relocation Consultant

台灣勝輝國際股份有限公司

  • Taiwan
  • Permanent
  • Full-time
  • 6 hours ago
Salary & LocationMonthly SalaryNT$ 40,000~45,000台北市信義區RequiredWork Experience不拘Job DescriptionSanta Fe is growing-we want you to grow with us.We bring together extraordinary people, just like you, to make Global Mobility easy for everyone. Santa Fe Relocation are a successful and respected Global Mobility organisation and we are now looking for a Relocation Consultant to join our Taiwan Office.The Relocation Consultant will provide expert support in relocation and immigration services, serving as the primary contact for clients. Responsibilities include coordinating visa applications, housing searches, and cultural training, while ensuring compliance with legal requirements. Strong communication and organizational skills are essential for success.Key responsibilities for this role
  • Serve as the primary contact for clients, coordinating their relocation and immigration needs, including visa applications and renewals, home and school searches, shipment of goods, temporary accommodation, cross-cultural training, look-see trips and familiarization, repatriation, spousal support & etc.
  • Follow up relevant process flows in the delivery of all relocation services including process if necessary
  • Provide briefings and counselling to clients
  • Deliver expert consultation and administrative support for Work Permit, Visa, and Alien Resident Certificate (ARC) applications and other immigration matters
  • Prepare application forms, correspondence, and translations while effectively monitoring submission timelines
  • Conduct thorough research on immigration law and compliance to ensure all applications meet legal requirements
  • Monitor clients' visa expirations and provide timely assistance for renewals
  • Liaise closely with clients, government authorities, and internal departments to facilitate seamless communication and processes
  • Assist foreign expatriates with apartment and school searches, as well as other related relocation matters
  • Ensure that all documentation and filing processes comply with internal policies and ISO standards
  • Execute any other tasks as assigned by the supervisor
Essential knowledge, skills and experience
  • Minimum 3 years of customer service experience in the relocation and real estate industries
  • Sound knowledge of the global mobility relocation process
  • Customer-oriented with strong organizational skills, multitasking abilities, and attention to detail
  • Diven, confident, enthusiastic, self-motivated, and results-oriented
  • Excellent communication skills in English and Mandarin
Advantage but not essential
  • Proficiency in any other languages is a plus
How to applySimply your CV in English and covering letter to recruitment.hk@santaferelo.comNumber of Openings1~1人Educational Requirements不拘Work Schedule日班Leave Policy依公司規定Job CategoryCustomer Service SupervisorConsultant台北市信義區Based in Asia, Santa Fe Relocation Services has continuously expanded operations throughout the region over the past 27 years. Currently, Santa Fe Relocation Services has operations in China, Hong Kong, India, Indonesia, Macau, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. Services are provided to customers moving to or from other areas of the world through relocation partners within the OMNI, FIDI and ERC networks. Santa Fe Relocations handles in excess of 25,000 relocations around the world annually. Santa Fe Relocation provides office moves, local, domestic and international household goods moving services and a wide range of relocation services. These services include immigration/visa, home and school search, language/cultural training, tenancy and financial management, orientation, familiarization, settling-in and departure programs. In addition, Santa Fe Relocation provides records management services in China (Beijing, Guangzhou and Shanghai), Hong Kong, Indonesia, Macau, Malaysia, the Philippines and Singapore. General freight forwarding services are provided in Hong Kong and China.

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