Manager, PII Protection & Management Team

Taipei City
Permanent
Full-time

1 month ago

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”Position : Manager, PII Protection & Management TeamPPMT is a newly established department responsible for privacy protection in Taiwan. Its daily tasks include reviewing, supervising, and authorizing customer privacy usage in accordance with the company's privacy policies.What will you do?

Team Leadership & Strategic Planning

Lead the PII management team and develop strategies and standard operating procedures (SOPs) for protecting personally identifiable information.
Ensure team compliance with company policies and regulations through regular risk assessments and audits.
Cross-Functional Collaboration

Collaborate closely with Legal, Information Security, IT, and business units to ensure lawful and secure use and sharing of PII data.
Drive PII-related projects, coordinate resources, and monitor progress to ensure timely delivery.
System & Tool Oversight

Manage access permissions and data configurations for internal systems such as VDI and PIPS.
Supervise encryption and decryption processes to ensure data handling meets security standards.
Authorization & Review Management

Review and approve internal requests for PII access, and regularly audit access logs and anomalies.
Establish and maintain transparent and traceable authorization workflows and documentation.
Training & Quality Control

Design and implement training programs to raise awareness of data protection across teams.
Develop quality control mechanisms to continuously improve processes and tool efficiency.

Essential Qualifications

Minimum 5 years of experience in information security, data management, or related fields, with at least 2 years in a managerial role.
Bachelor's degree or above in Information Technology, Law, Business, or related disciplines.
Familiarity with personal data protection laws (e.g., GDPR, Taiwan Personal Data Protection Act) and corporate compliance requirements.
Strong leadership and cross-functional communication skills to drive policy implementation.
Strong reporting and presentation capabilities.

Preferred Skills

Proficiency in SQL for data analysis and auditing.
Experience in quality control (QC) and compliance process design.
Fluent in English.
Hands-on experience with enterprise-level data management systems such as VDI and PIPS.

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

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