ASSOC, Specialist, Collections Support-Admin, Risk Management Group

• Manage and oversee the collections process for a designated portfolio of accounts, ensuring timely and effective recovery of outstanding debts.
• Analyze customer data and payment patterns to identify high-risk accounts and develop targeted strategies for debt collection.
• Collaborate with cross-functional teams, including credit, operations, and legal, to implement comprehensive collections solutions.
• Monitor and report on the performance of the collections process, identifying areas for improvement and implementing corrective actions.
• Maintain accurate and detailed records of all collection activities, ensuring compliance with relevant regulations and internal policies.
• Provide training and guidance to the collections team, fostering a culture of continuous learning and development.

• Minimum 1 year of experience in a collections or risk management role, preferably in the banking or financial services industry.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to effectively negotiate and collaborate with various stakeholders.
• Proficient in the use of relevant collections and risk management software and tools.
• Demonstrated ability to work under pressure and meet tight deadlines.
• Commitment to maintaining the highest standards of ethical and professional conduct.

DBS Bank