Japanese Customer Support Agent - Gaming
Keywords Studios
- Taipei City
- Permanent
- Full-time
- How about working for a gaming company that is constantly evolving?
- Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?
- Power of Partnership: We work as one team with our clients and support them with passion and purpose.
- One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
- Raise the Game: We innovate and improve to help our clients and the industry succeed.
- Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
- Trust Through Transparency: We communicate and act with honesty, integrity and accountability.
- You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
- You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
- Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.
- You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level.
- You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
- You are familiar with either MS Office or Google Suite apps and can use them effectively.
- You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.
- You have some previous experience in Customer Service, but it's not 'a must', as we provide a full training.
- You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.
- Interview via MS Teams with one of our recruiters (remote).