AO-SO_Credit Card Retention_CBGCUL
DBS Bank
- Taiwan
- Permanent
- Full-time
-Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
工作內容
1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。
2) 客戶來電接聽並處理信用卡挽留。
3) 解決客戶於信用卡商品等相關問題和要求。
4) 公司各項專案外撥活動通知。
資格
1) 大學或專科(含)以上畢業。
2) 一年以上銀行客戶服務或其他產業電話客戶服務經驗尤佳。
3) 熟悉電腦操作, 例如: Word, Excel, power point, line, app…等。
4) 具備良好的客戶溝通技巧且EQ佳。