Regional Service Administrator
KLA Corporation
- Taichung City
- Permanent
- Full-time
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
- Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
- Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
- Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
- Provides administrative support to department managers and generate reports for management review.
- Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
- Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
- Experience with SAP/CRM system is a plus.
- Strong customer engagement skills via phone and email communications
- Good command of English and communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Advanced MS office Excel skills.