Customer Experience Analyst

Customer Experience Group

  • Taipei City
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily

Albatross CX is a global Customer Experience agency specialising in measuring and analysing Customer Experience within the Luxury industry. Combining multiple methodologies to deliver the most insightful and impactful recommendations, the company aims to assist our global clients in delivering a better customer experience through the analysis of customers' experiences. Industries we serve include the Cosmetic, Fashion, Watch & Jewelry, Automobile, etc.

Albatross CX is part of the Customer Experience Group, an alliance of agencies all focusing on elevating the Customer Experience delivered by luxury brands.

  • Reporting and processing primary data
  • Analyse statistical data and deliver the insights in a story-telling way
  • Collaborate with project managers to prepare research reports and propose an action plan to clients
  • Manage project timeline, delivery and side projects for assigned regions/projects
  • Proofreading and data checking research reports to ensure deliverables are error-free
  • Collect industry information and consolidate them into reports and presentations

09:00 AM-06:00 PM Monday to Friday (Full-Time)

Please express your interest by sending us an email attached with your resume and cover letter at


  • Passionate towards the Luxury and Fashion industry
  • Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude
  • Able to interpret large/small amounts of data and multi-task
  • Strong communication and presentation skills
  • Strong analytical mind and critical thinking skills
  • Excellent knowledge in MS Office (Excel, Word, PowerPoint)
  • Skills in Power BI, SQL, R or automation tool is a plus
  • Exceptional written, oral communication abilities in English
  • Preferably from Statistics, Marketing, Psychology or Economics background
  • 1 to 5 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus)