Specialist, Collections - 電話催收專員, RMG

DBS Bank

Taiwan
Permanent
Full-time

2 months ago

Business FunctionRisk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.Job Responsibilities: * 逾期案件催收及管理

完成主管指派任務
Daily responsible for collecting delinquent accounts to maintain stable productivity and coverage.
Daily responsible for delinquency and kick off deep dive analysis and mitigation actions accordingly.
Segment portfolio by customer’s payment possibility through reviewing the customer profile and build up different treatment flow accordingly (e.g. offering restructure program, skip tracing...etc), and support team.
Advising customers on their payment options and suggesting methods of payments. (e.g. offering restructure program)
Negotiating suitable payment plans. Maintaining customer payment records.
Initiate request to take legal action according to Collection SOP / Strategy and build up automatic legal action flow after COG application integration. Cooperate with legal team to execute collection legal action following collection guideline and working in partnership with collection operation team and courts.

Job Requirement

教育程度: 大學(含以上)
具一年以上催收經驗
有電話服務或催收相關經驗者尤佳
熟悉MS office (Excel and Word)
可承受壓力、與團隊配合、擅長與人溝通
可配合加班、輪班(夜班最晚到20:30或假日)
英文/台語- 聽 /普通、說 /普通、讀 /普通、寫 /普通

DBS Bank

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