Customer Management Assistant (Hourly Paid)
British Council
- Taipei City
- Permanent
- Full-time
The main duty of a Sales and Customer Management assistant is to secure excellent admin works and to provide a high-quality of customer service.
The assistant will be expected to act as a British Council ambassador and provide top quality services to all customers, helping ECC and CMO to meet all Key Performance Indicators (KPIs) and enabling the Council to meet its sales and customer management targets.Role context
British Council Taiwan runs a range of face-to-face Young Learner and Adult courses for the general public at Xinyi, Shipai and Songshan teaching centres. The British Council plans to grow the work it does in the face-to-face market and welcomes applicants who can help make this happen. Excellent ability to help Sales and Customer Management (SCM) team to assist admin works, customer relations skills are required for this role.Main accountabilities but not limited to the following:
1. Make sure all the facilities and materials are ready for the daily operation in the teaching centres.
2. Closely Work with SCM team (English Course Consultants and Customer Management Officers) in order to support SCM team's daily duties, such as Customer Relation Management system's account and opportunity creation, placement test booking, make-up lesson booking, student leave records, re-registration support and etc.
3. Be aware of potential child protection issues and report to SCM team for further actions.
4. Provide prompt front desk service with good quality, such as greeting customers, guiding customers for placement test, answering phone calls and passing it to related teams for further actions.
5. Ensure guidelines are applied and upheld in line with Child Protection and Health and Safety policies.Requirements:
- Good written and oral communication skills in Mandarin and English catering to target market. Proficiency in a second language preferred.
- Undergraduate degree
Minimum/essential
- Cross Sales techniques
- Competent IT skills
- Excel Skills
- Effective communication and engagement with children and their families
- University students and fresh graduates are welcome
- Experience of working in a customer service/sales environment, preferably in the services industry
- Knowledge of SAP & CRM
Salary - TWD 200 per hour
Contract Type - hourly paid
Location - flexible in Xinyi, ShiPai or Songshan teaching centre, Taipei
Other Requirements
- As we cannot sponsor work passes, applicants must already have the right to live and work in Taiwan.
- The job position is long-term base. Each SCM assistant should work at least 16 hours per week according to shift schedule.
- All SCM assistants should attend staff training scheduled later on.