Senior Customer Service Specialist

• Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
• Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.
• Handle customer queries, product complaints, recalls and exchange.
• Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.
• Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs
• Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.
• Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.
• Perform inventory counts including consignment count and warehouse count.
• Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.
• Manage and maintain Loan Case for Commercial Team to support the urgent operation.

Abbott