Educator | 高雄漢神巨蛋購物廣場店(兼職)
Lululemon Athletica
- Taiwan
- Permanent
- Part-time
- 以重視顧客時間的方式與其互動，確保卓越的顧客體驗。
- 評估顧客的需求，提供客製化、有效的採購與退貨解決方案和支援。
- 清楚表達產品的價值與優點，向顧客分享技術產品知識。
- 根據公司標準，透過進行精確、及時的顧客交易並執行與市場相關的全通路計畫，促進完美流暢的端對端顧客體驗。
- 動態巡視整個樓面範圍以持續與顧客接洽，並隨時留意各種顧客或門市的需求。
- 接受顧客的意見回饋，與門市領導者合作採取適當的行動，讓顧客覺得「服務到位」。
- 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫（例如：本地跑步俱樂部、國際瑜伽日）。
- 秉持真摯友善的態度並頌揚多樣性，營造一個彼此尊重且具包容性的團隊環境，確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
- 與所有團隊成員建立充滿支持且有益成效的關係。
- 與團隊成員合作，確保提供理想的顧客體驗，並支援門市營運。
- 根據公司標準執行產品展示任務（例如，將商品放回原位、補貨，或將售完的商品從庫存補回樓面、減少庫存或重新放置商品）。
- 使用門市內的技術來支援門市營運，並提供正面的顧客體驗。
- 在值班期間視需要進行清潔工作，維護門市的奢華環境。
- 瞭解並遵守人員安全政策和程序，以維護安全的工作環境。
- 根據適用的政策、程序和法律或法規來執行工作。
- 包容與多元：建立／支持一個重視／讚揚差異性的包容環境
- 誠信／誠實：秉持誠實、公平與道德的態度行事
- 顧客體驗：熱愛工作且樂於建立連結、理解並協助顧客
- 個人責任：接受責任／為行動負責；是他人可以信賴的對象
- 自我意識：意識到他人會如何看待自己的言行，或會如何影響他人
- 共同合作與團隊合作：有效地與他人合作來達成目標；尋找不同的觀點
- 熱情：對自己的工作充滿熱情；尋找讓工作有趣且能參與其中的方法
- 在受指派門市的司法管轄區內具備合法工作的資格。
- 願意彈性安排上班時間。
- 願意在值班期間的大多數時間於門市樓面走動，協助顧客並完成工作
- 願意與團隊合作，也願意獨立完成部分工作
- 教育：高中或中學文憑的同等或更高學歷。
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
- Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
- Willing to work a flexible schedule.
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to work as part of a team and complete some work independently
- Education: High School or Secondary School diploma equivalent or above.