Representative, Customer Service
Molex
- Danshuei, New Taipei City Taipei City
- Permanent
- Full-time
- Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution
- Work with Sales to achieve Billing target.
- Distribution Scrap allowance as applicable. Process distribution scrap requests per contractual agreement and within company guidelines.
- Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
- Monthly reporting to CSR supervisor/manager in timely and accurate manner
- Perform other related duties as assigned by management.
- Work with all related parties to internal optimization program/project.
- Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
- Delivery Performance goals as per the company Focal Points
- Reduce Service related Quality Notifications as per company Focal Points
- To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
- Diploma or above
- English language is mandatory where in some location Mandarin may also be mandatory.
- Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
- User experience: Salesforce platform
- Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
- Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
- Communication skills to liaise with internal and external contacts.
- Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.