Customer Service Manager _ 零售客服主管

• #新創公司快節奏氛圍與環境 #彈性制度
• #管理團隊10人以上，並有管理外國客服人員經歷
• #客服流程服務 RMA/客服品質訓練/資料分析/產品訓練等

• Develop strategy and establish customer service-related programs
• Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures. Ensures continuous improvement of processes, systems, and communications
• Improve customer service experience, create engaged customers and facilitate organic growth
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative KPIs and monthly service level

• Performs well in a team setting with collaborative input and decision making
• Cross functional collaboration with a diverse and multi-functional team
• Must be a self-starter, capable of maneuvering through a multi-segmented organization, and drive results without a direct reporting structure

• 0~1 customer service team settle-up experience, SOP, system implementation
• Excellent verbal and written communication skills both in Mandarin and English

• Bachelor's degree or equivalent related experience (Master's preferred)
• Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities

Adecco