Service Sales 客服業務-臺中
- Taichung City
- Permanent
- Full-time
- Provide input to Division Manager on expected orders and sales to help with budget estimation for the new year.
- Implement sales strategy for assigned location(s) so as to promote the sales, securing and maintenance of service contracts in order to meet the orders and sales targets.
- Monitor and review periodic service sales performance for assigned location(s) to ensure orders and service sales targets are achieved.
- Implement refurbishment sales strategy for assigned location(s) in order to meet refurbishment orders and sales targets.
- Implement parts sales strategy for assigned location(s) in order to meet parts orders and sales targets.
- Review and/or prepare quotations and tenders, and negotiate terms based on levels of authority and ensure that quotations meet the company's profitability targets and contract terms.
- Follow up with customers and coordinate with Finance & Admin Department to ensure timely invoicing and prompt collection of overdue debts.
- Monitor the efficient execution of all service jobs in assigned location(s) based on timeline, quality and profitability.
- Check and follow up on warranty claims from customers to fulfill contractual warranty obligations and communicate with principals on technical & service problems when required.
- Ensure that MDTW Quality Manual under Service in the QMS System is periodically reviewed and updated as and when necessary.
- Awareness of ISO14001 &45001 standards.
- Complete any other duties as directed.
- Degree in Mechanical Engineering or related field
- At least 4 year(s) of working experience in the related field experience
- Product Knowledge
- Selling Skills
- Sales Negotiation Skills
- Sales Costing Skills
- Microsoft Office
- Contract Management
- SAP-CS
- CRM
- Leading & Supervising
- Working with people
- Applying Expertise & Technology
- Delivering results and meeting customer satisfaction
- Following instructions and procedures
- Communication Skills
- English