Mid-Market Account Manager, Uber Eats

Uber

Taipei City
Permanent
Full-time

27 days ago

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)About The TeamWe have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.About The RoleThe way the world eats is changing, and digital ordering has grown to a significant portion of all restaurant delivery and takeout. Uber has already had an impact on how millions of people live their daily lives, and we're still just scratching the surface of what we can accomplish.Uber Eats is looking for sharp, highly motivated individuals to join our Mid-Market (MM) Account Management Team. As a MM Account Manager, you will work efficiently and effectively with our MM&SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent customer service, and drive mutually beneficial revenue growth. This is a client-facing role as an individual contributor.Your Impact in Role:

Collaborate with a high-value portfolio of restaurants to help them realize their full potential on the Uber Eats platform through product adoption, customer happiness, development of new sales opportunities, and retention
Use dashboards to monitor business and operational impact, and use those insights to provide operational guidance, including live consulting to help streamline delivery operations
Conduct a high volume of phone calls/ face-to-face meetings to restaurant partners with clear goals, talking points and strategies to get clients to provide valuable feedback
Find opportunities and recognize additional revenue potential, including upsell and cross-sell of related products
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners
Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap.
Work closely with key cross-functional teams including Sales, Onboarding, Support, Marketing, Operations, and Product teams to help define, develop and implement effective strategies that drive increased value for restaurant partners
Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

The Experience You'll Bring:

Experienced in sales or account management with a strong track record
Critical thinking and planning with key partners, to build sustainable competitive advantage in the market.
High degree of comfort with change.
A builder's spirit; making something where nothing existed before gets you excited!
Proficiency in English and Chinese is required.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Uber

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