PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:Assist the Retail Operations Manager by supervising all store managers within the district, leading them to achieve the delivery of retail and financial KPIs of the district.KEY RESPONSIBILITIES:Objective & Target:- Supervise the delivery of own retail and financial KPI in his/her own retail district.- Work with the Retail Operations Manager to plan Stores’ objectives with Head of Retail.Operation:- Monitors performance of own retail stores in terms of sales and operations through targets and key performance indicators.- Supervise the stores managers and lead them in making their development plans.- Supervise the KPIs tracking and reporting systems- Provide programs and promos for the company-owned shops, as well as oversee the implementation of said projects.- Visit all stores in your area frequently. Weekend or annual festival attendance arrangements will depend on the situation. Also, checking shoe line per category types. If necessary, increase/decrease the type according to the immediate needs.- Arrange monthly meeting with all the Shop Managers in your area to review the current shoe line and make recommendations as to which improvements are required- Co-ordinate and supervise the activities of all under you and ensure that all procedures are done in accordance with Company policy and standard and maintained.Data Analysis:- Work with the Retail Operations Manager in analyzing the sell-through figures and develop action plans with stores managers to achieve targets.Budget and Expenses:- Ensure control of expenses as per budget- Check monthly sales budgeted per shop per weekPersonnel Management:- Lead Cluster Manager/Store manager to achieve KPI of their respective area, including Sales, store personnel management and department store contacts- Plan training and management plan of store retail teams- Recommend structural or human changes in store in order to achieve sales and image targets- Coordinate with store managers staff recruitment and development plan.- Identify talents to be recruited for other company functions.- Recommends to training department training and development needs for own retail- Ensure quality of efficiency of training within own retailKEY RELATIONSHIPS:Internal: Retail Store Teams, Human Resources, Retail Biz Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & ExcellenceExternal: Department Stores, Landlords, Suppliers, VendorsKNOWLEDGE, SKILLS AND ABILITIES:- Communicating with others- Manage relationships and diversity- Planning and Organizing- Analysis and problem solving- Learning and self-developmentREQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:- Minimum 7-8 years of experience in store management, or store network (district) management.- Minimum 3 to 5 years of experience in a retail multinational company- College or University Degree- Good spoken and written English
