Customer Engineer I - (C1)
Applied Materials
- Hsinchu City
- Permanent
- Full-time
- Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
- Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
- Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
- Complete required job documentation, safety training and procedures for processing parts
- Professionally represent Applied Materials to the customer, using your “customer first” mindset
- Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
- Bachelor or master’s degree in engineering related (Hardware related preferred)
- A willingness to learn how to read and interpret electrical and mechanical schematics
- Clear and effective written/verbal communications skills, with an emphasis on documenting details
- Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
- Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Knowledge of hand tools and proper usage, including a digital multimeter
- 0–2 years of work experience in customer/field support. New College Graduate (社會新鮮人) are welcome.
- FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs.
- You will be asked to go to customer sites
- Your job requires the ability to:
- lift at least 10~20kg.
- work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves
- sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time
- determine differences in colors
- Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.