Scaled Account Manager

Taipei City
Permanent
Full-time

22 days ago

As the Scaled Account Manager, you will be a key driver of growth for over 50K SMB merchants across Taiwan. You will own the end-to-end experience for our SMB partners, with a special focus on our marketing technology (MarTech) products.Your primary mission is to identify scalable opportunities and develop impactful programs that support our SMB merchants. You will:

Lead and execute our go-to-market strategy, ensuring efficient and impactful adoption of our MarTech products.
Develop and manage key initiatives focused on scaling our MarTech solutions and improving overall operational quality.
Champion our products internally and externally, acting as the voice of our SMB partners.

Your Impact in Role

Program Management:

Build, execute and optimize impactful MarTech scaled programs and campaigns in close collaboration with cross-functional teams.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility
Come up with high impact, scalable projects to improve every aspect of the restaurant partner experience through data analysis
Account Management:

Build and maintain relationships with merchant partners in a scalable way
Perform ad-hoc activities such as making cold calls to cultivate merchants with high potential in making an impact to overall sales target
Perform value-added activities that help increase growth and/or profitability of restaurant partners
Understand the needs of restaurant partners and provide PTs guidance on solving incoming support requests
Data-driven strategy:

Use a data-driven mindset to identify key insights. You'll own important metrics, responsible for the overall segment's business success, and use data to inform your strategies and communicate effectively with internal and external partners.
SMB Thought Leadership:

Lead and guide the team's understanding and thoughts on SMB in a fast-paced environment.

The Experience You'll Bring

Experience & Industry Knowledge: Minimum of 3 years of experience in a data-driven role such as account management, program management, or operations. You should have a background in the eCommerce, B2C internet apps, retail, or CPG industries.
Analytical & Program Management: You are a strong project manager with an analytical mindset. You can organize, plan, and execute projects while using data to interpret complex information and provide clear, actionable recommendations.
Communication & Collaboration: Excellent verbal and written communication skills are a must. You can present complex information in a compelling way and thrive as a collaborative team player, ready to roll up your sleeves to handle day-to-day tasks.
Language Skills: You must be fluent in English (reading, writing, and speaking).

Preferred Qualifications

Prior experience in the food and beverage industry, preferably with merchant-facing experience or can demonstrate an understanding of merchant sentiments and needs.
Basic proficiency in SQL or data analytics skills is a plus, demonstrating an aptitude for working with data to support decision-making processes, with a willingness to learn and develop these skills as needed for the role.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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