CSM Specialist
GfK
- Taipei City
- Permanent
- Full-time
- Act as strategic partners to our clients
- Being an innovation agent. Drive changes for a faster reaction to changing market dynamics
- Become an expert in your market (industry, products, channels etc.)
- Develop fact-based consultations to complex key business questions
- Become a market expert in one or more industry domains
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories (whenever relevant)
- Work closely with clients to develop use cases demonstrating value being provided
- Ensure effective and efficient client training and onboarding of new customers.
- Inspire customers with the most relevant features/functionalities for their specific business needs
- Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
- Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
- Identify and builds, new user base for GfK offerings
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Ensure being updated on relevant knowledge and have a deep understanding of platform offerings;
- Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to OPS and other teams on non-platform issues to drive a better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services nationally (for all) and internationally (optional)
- Run final quality checks for the GfK seal of quality (wherever relevant)
- Validate/conduct QC to guarantee GfK seal of quality (wherever relevant)
- Bachelor's or above degree
- Strong business understanding in durable consumer goods markets and related retail landscape
- Interest in Telecom and consumer electronics markets
- Ideally at least 1-2 years of experience in consulting, market research, product management of durables or equivalent business units
- Good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organization goals
- Driving the delivery of results for clients & GfK across diverse cultures, mindsets, disciplines, and influences
- Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude