Branch Ops & Service Mgr
Standard Chartered
- Taipei City
- Permanent
- Full-time
- Achieve / exceed the business targets set
- Control and administer the daily operations from Priority Banking customers
- Ensure that office rules, branch control and operational procedures are strictly adhered to
- Achieve / exceed the business targets set
- Control and administer the daily operations from Priority Banking customers
- Ensure that office rules, branch control and operational procedures are strictly adhered to
- To support Branch Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
- To bring to the attention of the Senior Branch Operation & Service Manager any problems encountered together with any recommended solutions.
- To facilitate sales, service monitoring by up-keeping all necessary data tracking and system input.
- To conduct sales document checking/ follow up where required.
- To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.
- To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.
- To supervise the overall operations of the Priority Banking Team.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- All branch sales and service staff
- All frontline business stakeholders
- All Retail Banking departments stakeholders (Strategy Branch Operations & System / CEPG etc.), and
- Other support functions (IT / Audit / Finance / HR etc.)
- Retail Banking customers
- 信託管理
- 內稽內控
- 保險業務
- Anti-money Laundering Policies and Procedures
- Customer Interaction
- Understanding Customer Needs
- Customer Support Policies, Standards and Procedures
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.