Taiwan Head of Client Development - Top Luxury

• Well-established business with healthy and significant growth
• Friendly working environment

• Client Relationship Management:

• Develop and maintain strong relationships with high-net-worth individuals and key clients in the luxury segment.
• Understand clients' preferences, needs, and purchasing behaviors to provide personalized services.

• Develop and implement effective sales strategies to maximize revenue and meet or exceed sales targets.
• Identify opportunities for upselling, cross-selling, and introducing new products to existing clients.

• Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities and challenges.
• Utilize market insights to adjust strategies and offerings to meet evolving customer demands.

• Act as a brand ambassador, representing the luxury brand with sophistication and embodying its values.
• Enhance brand image and awareness through positive client interactions and participation in relevant events.

• Plan and execute exclusive events, experiences, and initiatives for high-value clients to strengthen relationships and foster brand loyalty.
• Coordinate with other departments to ensure seamless execution of VIP services.

• Collaborate with cross-functional teams, including sales, marketing, and product development, to align strategies and ensure a unified approach.
• Provide guidance and support to junior client development staff.

• Analyze client data, purchase history, and feedback to derive insights and inform decision-making.
• Generate regular reports on client engagement, sales performance, and key performance indicators.

• Gather and analyze customer feedback to identify areas for improvement.
• Address client concerns and issues promptly, ensuring a high level of customer satisfaction.

• Stay abreast of luxury market trends, consumer behavior, and emerging technologies to anticipate shifts in the market.

• Develop and manage budgets for client development initiatives, ensuring efficient allocation of resources.

• Over 10 years working experience focusing on retail / marketing on client experience events & gifting
• Fluent English is a must, conversational above level of French/Italian could be an additional point
• Interpersonal skills, collaborating with retail, merchandising, communications, training and regional teams

• Competetive salary package in market
• Good employee experience supporting from headquarter and human resources
• Diversity, equity and inclusion working environment

Michael Page