Triage Manager

HSBC

Taipei City
Permanent
Full-time

12 days ago

Job Advert DetailsCompliance is a global function that brings together all aspects of regulatory and financial crime risk management.Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and serves customers fairly.Compliance aspires to continuously raise the bar and set leading standards across the industry to help HSBC safeguard its customers and the communities within which it operates.Investigation roles are responsible for providing a single functional resolution for all investigations for HSBC.They manage intake and triage for all case leads and enquiries through a globally consistent access point, conduct and coordinate investigative activity at country/regional/global level, produce case output to drive action by internal risk and control owners and author and file reports with appropriate authorities.Role holders will carry out activities that will include most of the following:

Perform triage tasks in accordance with Triage Instructions within established timeframes
Support Head of Triage to produce Triage Analysis Summary or required contents using established template.
Maintain current knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes.
Provide insight into FC-UAR or any case lead quality gaps discovered to Head of Triage so to ensure these gaps are communicated to appropriate management and business owners.
Analyze information gathered to develop recommendations for improvement and changes in current policies.
Managing cases requiring special handling such as those involving sensitive information, the need for legal privilege, or involvement of a staff member or HSBC Confidential.
Provide briefing or training to stakeholders in improving the quality of UAR/RFI
Be the deputy of Head of Triage during his/her absence to ensure operation can be carried out smoothly.
Others as assigned by the Head of Triage

Qualifications

Sufficient competency of supervisory skill.
Dynamic individual, able to work well under pressure with minimum supervision.
Good English spoken and written communication skills.
Proven experience in the banking industry.
University graduate or above.

HSBC

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