Site IT Lead

DuPont

Taipei City
Permanent
Full-time

4 days ago

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!WHY JOIN US?Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.*Job Description:

Collaborate with global/regional IT groups to develop and maintain Site(s) IT architecture, ensuring seamless integration of project at a site(s) level. Lead and coordinate IT projects to integrate solutions on a site(s) level (e.g., Data/voice network, Servers, Cloud, Digital platform, Printing services & IT Applications).Drive business readiness and support deployment.
Take full ownership of all IT services on sites, ensuring seamless operations. Enable businesses to perform their daily work, ensuring end users have an easy and effective user journey with IT. Monitor and manage user experience performance, including user satisfaction, usability, and accessibility.
Build strong partnerships and collaboration with other IT groups to align IT policies, efficient resolutions and enhance user experience.
Ensure customer satisfaction covering all IT services and handle business escalations. Continuously improve reliability, availability, manageability, and security of all IT systems to enhance site customer satisfaction contributing to the regional level.
Triage problems and resolutions on the site level across the IT organizational landscape. Manage IT incidents on the site level and cooperate with IT service teams & 3rd parties on RCA. Participate in the regional change advisory board and evaluate the change impact at the site level.
Manage 3rd party suppliers on the local level and participate in auditing their performance. Ensure 3rd party suppliers can deliver IT service/solution to Dupont per service agreement.
Have excellent relationship and organizational skills with the ability to create effective collaboration with business. Actively engage and leverage with various corporate groups such as business, security, function, etc., teams.
Manage the operation working to meet or exceed team KPIs and targets. Apply ITIL and Lean principles to their respective supporting environments.

*Job Qualifications:

University degree in an IT related field with a minimum of 5 years of IT experience in a large organization.•
Experience handling IT service delivery in a large organization and delivering services and solutions with global/regional IT teams and external vendors.
Experience handling end-user needs regarding personal computing, digital workplace and IT applications.
Have a good overall understanding of IT as a whole and be able to effectively communicate IT concepts and manage expectations with the end-user community.
Self-motivated and mature enough to manage key stakeholders and drive business value.
Good written and oral communication skills in English.

Join our to stay connected with us!DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our .

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