Software Services Representative
Schneider Electric
- Taipei City
- Permanent
- Full-time
- Provide outstanding customer service
- Advise customers on best practice, new services and upgrade opportunities
- Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
- Perform Preventive, scheduled and unscheduled Maintenance on equipment
- Track Installed Base (serviceable assets)
- Submit Opportunity Detected during his interventions
- Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives
- Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade etc)
- Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
- Perform basic audits of customer’s electrical systems and equipment.
- Bachelor/ Master Degree in Electrical Engineering or equivalent
- High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred
- Ability to work minimum supervision and independently
- Leading the team in complying with all safety policies, practices and procedures
- Ability to write reports and procedure manuals in both English and Mandarin