Manage FA of Customer Concerns Understand the customer complaint as it relates to the DRAM component or module When not already provided, initiate contact with customer or customer representative to identify specific failing conditions Oversee and direct initial bench level, system level, and ATE level analysis and interpret results Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results Manage Communication of Results with Manufacturing and Engineering Teams Analyze data from various sources for trends and variations * Communicate the needed process improvements Provide FA Reports to External Customers Provide customer support for ongoing questions/concerns related to the FA report Understand the latest process technology Recognize differences from previous technology nodes with the associated risks Understand the datasheet specifications for each device Stay up-to-date on common customer DRAM applications Partner with field support teams to understand ongoing customer status Good in English Listening/Speaking/Reading/Writing. Basic understanding of DRAM/motherboard/CPU architecture and operation. Basic understanding of CMOS process and NMOS, PMOS operation. Basic understanding of electronic circuit. Self-confidence in speaking and chairing a meeting Minimum of master's degree in Microelectronics, Electrical Engineering, Solid State Electronics, Chemical Engineering or related field of study. Experienced in compute, laptop or server OEM and focus on system level debug or CPU or DRAM or SYSTEM FAE are a plus.
