Head of Consumer Marketing

Taipei City
Permanent
Full-time

2 months ago

JOB DESCRIPTION:ROLE DESCRIPTIONBusiness Management 50%Customer Management 25%People Management 25%Leads and directs all marketing activities for the assigned brand or business including P&L responsibility, to achieve volume, organic growth, market share and profit objectives in line with the overall business priorities.Leads the implementation of the omni-channel (i.e., integrating traditional, digital, ecommerce and CRM channels to deliver a unified customer experience) marketing strategy and tactics and provide appropriate support to affiliates to assure the commercial success of assigned Abbott Nutrition Brands.Supports the development of marketeers through peer coaching and feedbackBUSINESS OUTCOMESIncreased relevance, demand for and sales of Abbott products at all levels of territory customers (hospital, HCPs, etc.) resulting in increased market shareIncreased customer and consumer consideration and trial (and other attributes) results across platforms/channels as measured in brand health trackingNew user recruitment and user loyaltyHigh brand integrity across all campaigns, marketing initiatives and communicationsHigh performing, agile hybrid Marketing teamKEY RESPONSIBILITIES & ACTIVITIESMaintains a deep understanding of the demographics, psychologies, and behavioral drivers of AbbottNutrition brand’s customers and consumers.Develop and provide strategic planning and commercial input to the development of the assigned brand or business. Direct the analysis of the business; oversee the identification of key segment business drivers, priorities and growth opportunities.Establish marketing strategies for brand(s) including advertising/promotions, pricing strategy, distribution channel management, product development, tactical plan development and execution.Participate in the development of business plans, identify areas of concern and modify marketing programs to address changes in the marketplace.Develop annual digital and innovation strategy and omni-channel plan for the brand, aligning the efforts of Marketing and Sales to drive demand for Abbott Nutrition BrandsLeads the collaboration with ecommerce, sales, regulatory, IT and external agencies & platforms to support the execution of key processes related to e-StoreLeads the analyses and evaluation of customer and consumer experiences/journeys across multiple channels and touch pointsKEY RESPONSIBILITIES & ACTIVITIESSupports the identification of potential new local commercial opportunities in terms of product/brand, consumer engagement and go-to-market solutionsDevelop and execute national brand education, publication and promotional activities to effectively communicate the strategic positioning and lifecycle development of products to customers across all channelsDevelop and execute financial models, market distribution and launch plans, pricing/reimbursement strategy, distribution/ service strategy, situation analysis and assessment of opportunities, ongoing surveillance of emerging technologies and competitive activities, advisory boards and focus groups.Manage the development of marketing and sales aid/promotional materials for Field Sales to effectively promote and sell the product. Manage promotional materials to establish product branding and messaging.Drive brand positioning and competitive selling strategies as well as provide leadership in managing the logistics, market share and revenue of the product.Oversee the development of selling tools for the field, which includes the coordination of internal marketing research and market claims testing.Supports upskilling and development of marketers through modelling, coaching and feedbackCollaborate with internal and external stakeholders to achieve objectives. These groups include external customers and consumers, Field Sales, R&D, Regulatory Affairs, Manufacturing, Logistics, Public Affairs, Marketing and Executive Management and external vendors or agencies.Role-model ethical behavior by demonstrating integrity and transparencyKEY BUSINESS CHALLENGESSupporting and driving growth and market share throughout an evolving, high traffic digital ecosystem in an increasingly complex market (i.e., decreasing HCP access, extension of customer relationship to consumers, need for personalization of value)Continuously improving digital knowledge, application, and integrated cross-functional ways of working to drive omnichannel engagement and maximize customer and consumer insightsMaintaining consistency across multiple platforms in an omni-channel environmentLeveraging digital platforms to drive and support customer engagement while at the same time educating and influencing cross-functional partners, customer, and consumers to adopt new ways of engaging and interactingHigh quality, high volume, rapid content developments across omni-channel platforms for evolving audiencesManaging change, planning for the future while maintaining current business, and navigating ambiguity in a dynamic digital consumer landscapeUsing data to remain agile; anticipating and meeting the changing needs of the market/customers to drive resultsCollaborating across a large sales organization, building relationships with the right stakeholders and cross- functional partners to solve issues and drive performanceKEY SUCCESS FACTORSStrong analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platformsAbility to interpret and translate online and offline customer behaviors into strategic activitiesProficient in marketing research and statistical analysisComfort with complexity, critical thinking and problem-solving (mental agility)Ability to make new connections between data and insights, and to make these ideas understandable and actionable to othersSolid knowledge of digital marketing including analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)Working collaboratively with cross-functional partners (Innovation, Analytics) to optimize quality and impact of omni-channel plans and campaignsEDUCATIONBachelor's degree and above in business management/ marketing, nutrition science, food science or a related science field will be a plus.QUALIFICATIONS

10 yrs’ of experience in brand marketing in pharmaceuticals or healthcare industry
Excellent analytical, communication, and project management skills.
Ability to work collaboratively in a cross-functional team environment.
Proven track record of past successful achievement, demonstrated to drive product recommendation, usage or sales in ethical related channel.
Good team leader & player with strong growth mindset, excellent communication, interpersonal, project management, and analytical skills
Proficiency in Mandarin and English is a must

The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Product ManagementDIVISION: ANI International NutritionLOCATION: Taiwan
Taipei : Mingsheng Commercial BuildingADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott

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