Principal, Supply Chain Management-Control Tower

• Develop & Monitor comprehensive performance dashboard of lead indicators for FC
• Assess service risks and deploy levers to avoid or mitigate to deliver best-in-class customer experience (speed and reliability)
• Build and update playbooks to deliver service recovery with changing scenarios and scaling business for internal and external supply chain / business events
• Program manage with cross functional stakeholders to problem solve major issues
• Anchor all major peak events, track readiness across assets and manage event performance on service, speed and cost
• Automation of Control tower monitoring and recovery lever execution at scale (Cockpit)
• Contribute to core product design and upgrades to improve supply chain reliability/speed
• Develop improvement road map for Service metrics like OOS, NYS, ExSD, CPT miss etc.
• Deploy Predictive Analytics and Set Processes for effective management of CT operations
• Support in national fulfilment center network design, optimal throughput calculation and load balancing between the fulfilment centers
• Conduct review of fulfilment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time
• Communicate with leadership on areas that can be improved within the organization and provide advice on how to improve

• 8+ years of work experience in logistics, manufacturing, production management, distribution management, business analysis or any similar area
• In supply chain management, Logistics, Engineering, Operations Research or equivalent area preferred
• Business Fluent English Skill
• Resume in English is required

• Experience with process management and improvement
• Anyone with reporting experience using Tableau, Power BI, etc.
• Anyone with SQL knowledge
• Those who are proficient in MS Office
• A person with a high level of understanding of E-commerce or logistics services in general
• Those with a bachelor's or master's degree in industrial engineering

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

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