Guest Services Assistant

AirAsia

Kaohsiung City
Permanent
Full-time

1 month ago

Job DescriptionYour ResponsibilitiesThe Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.Your DutiesDocumentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.Tagging luggage and carry on inspection, referred to Teams & Conditions.Boarding guest to the aircraft.Deplaning guest form the aircraft.Providing assistance to guest if any special need: wheelchair, NTL, etc.Handle documents: GD, crew sign, collecting departure and arrival immigration card.Asking 7 mandatory security questions to all passenger that check-in their luggage.Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.Your TraitsPleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environmentProficient in oral and written English and Bahasa Malaysia, or local language where staff is locatedPossess good interpersonal and communication skillsAble to work on shift.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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