Head of Business Planning and Ecosystem
- Taiwan
- Permanent
- Full-time
We are seeking a strategic and execution-focused leader to take on the newly created role of Head of Business Planning and Ecosystem within our Consumer Banking Group. This role will be pivotal in driving the bank’s Consumer Banking strategic agenda by overseeing business planning, formulating operating strategies, shaping and tracking the business scorecard, and identifying new initiatives, and strategic partnerships to support sustainable growth and customer value.The successful candidate will act as the central orchestrator between strategy, planning, execution, and partnerships, enabling the Consumer Banking Group to respond quickly to market opportunities and evolving customer needs.Roles & Responsibilities
1. Business Planning & Strategy Development
- Lead the end-to-end annual and mid-term business planning process, translating strategic priorities into actionable and measurable plans
- Support the Consumer Banking leadership team in formulating and refining business strategies aligned with revenue growth, customer acquisition, engagement, and profitability targets
- Drive scenario planning and investment prioritization in collaboration with BU and SU teams
- Manage the Consumer Banking Group’s strategic scorecard, ensuring KPIs reflect both short-term priorities and long-term strategic goals
- Track and report performance across key dimensions and strategic initiative milestones
- Partner with Finance and Data Chapter teams to provide actionable insights to segment and product owners.
- Identify, assess, and negotiate strategic alliances, ecosystem partnerships, and third-party collaborations that
- Develop a framework for managing partnerships from sourcing to performance monitoring.
- Champion initiatives that extend the bank’s relevance into customers’ broader financial and lifestyle journeys
4. Growth & Cross-Buy Initiatives
- Work with segment, product, and distribution leaders to conceptualize and implement DVC2.0 and cross-buy programs that drive product penetration and share of wallet.
- Align initiatives with lifecycle and segment strategies, optimizing bundling, offer design, and channel execution.
- Measure performance impact on customer engagement and profitability.
- Incubate and drive new initiatives that address emerging trends, unmet needs, or operational efficiency opportunities.
- Serve as a catalyst for experimentation and pilot programs, ensuring scalability and commercial viability.
- Collaborate with Digital, Products and T&O teams to bring ideas from concept to launch.
- Facilitate cross-functional alignment and governance across planning, strategic initiatives, and partner development.
- Provide senior management with high-quality decision support materials, including strategic presentations, initiative tracking dashboards, and business reviews.
- Ensure consistent communication and visibility of strategic priorities across internal stakeholders.
- 10+ years in Consumer Banking, Fintech, financial services strategy, business planning, or transformation roles
- Bachelor’s degree in Business, Finance or a related field. MBA or equivalent advanced degree is a plus
- Proven experience in strategic planning, performance management, and developing or managing partnerships
- Strong analytical, financial, and business case development skills. P&L ownership experience is a plus
- Excellent communication and interpersonal skills, with the ability to engage and influence cross-functional collaboration and stakeholders at all levels.
- High level of business acumen and a strong understanding of banking ecosystems, customer behavior, and digital transformation trends -en