Performance Services Manager (Business Management) 績效管理服務部經理

HSBC

Taipei City
Permanent
Full-time

18 days ago

Job Advert DetailsDigital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep HSBC ahead of the competition.People responsibility: NReport to: SVP and Head of Performance ServicesJob Content:The Performance Services function provides support to Region/Country COO and/or CAO on an ad-hoc basis across all of their areas of responsibility, covering the DBS COO Office, as directed.The Performance Services Team will deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in DBS COO Office, working with Global Functions such as Finance or HR where required. The OM Team will drive continuous improvement across the Group COO structure in areas such as Change Execution, Financial Management and People.The roleholder is accountable to the Head of Performance Services and this role provides analysis and support to them. This role has responsibility for contributing to:

Change Execution - contribution to supporting change, either internally or externally driven, on a continuous improvement basis

Communication - contribution to developing and executing communication plans, with Region/Country Communications

Service Performance Management - managing any “services” delivered, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”

Financial Management -support line manager in providing robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance

Governance & Documentation - support line manager in ensuring appropriate governance is developed and implemented with robust documentation and supporting management

Organisational Design - maintaining and continually reviewing organisational designs

People - support line manager with developing and implementing people strategies with Global/Region/Country HR

Project execution - support line manager with region/country specific programmes supporting Group/Regional/Country COO strategic actions' execution or provide governance oversight on cross-line of Global Business / Global Functions

Qualifications

Educated to graduate degree level in business/operational management related field or demonstrated relevant business/operational management experience

Proven and progressive experience preferably incorporating operational management principles

Good understanding of operational management concepts

Strong analytical skills to understand and use metrics to draw conclusions

Ability to make recommendations based on both subjective and objective information

Experience of using appropriate communication and planning skills, preferably in a matrix functional environment

Effective communication and interpersonal skills in both Chinese and English

Ability to build strong working relationships and collaborate effectively

Ability to recognize when escalation is required to senior members of the team

HSBC

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