Taiwan GSOC Senior Operations Manager

Coupang

  • Taoyuan City
  • Permanent
  • Full-time
  • 1 month ago
Position Title: Taiwan GSOC Senior Operations ManagerThe Senior Operations Manager plays a critical leadership role within Coupang's Global Security Operations Center (GSOC), a 24/7/365 crisis management and risk monitoring hub. This role supports the GSOC Leader in overseeing daily operations, ensuring rapid and effective response to incidents, and driving strategic initiatives to enhance global security and business continuity.The Senior Manager will lead crisis response efforts, coordinate cross-functional communication, and proactively identify and mitigate risks to employee safety and business operations. This role also involves developing operational strategies, managing crisis management frameworks, and leading training and tabletop exercises to ensure organizational readiness.What you will do:Crisis Response & Incident Management
  • Lead real-time response to global incidents and emergencies, ensuring swift and accurate communication with internal stakeholders.
  • Classify and assess incidents, providing detailed situational awareness to leadership and relevant departments.
  • Coordinate with local teams and external partners to ensure employee safety and business continuity.
Risk Monitoring & Intelligence
  • Monitor internal and external risk indicators using open-source intelligence (OSINT), social media, and threat intelligence platforms.
  • Analyze emerging threats and trends that may impact Coupang's global operations or personnel.
Strategic Operations & Policy Development
  • Assist in defining and executing GSOC's operational strategy and long-term vision.
  • Develop and maintain crisis management policies, SOPs, and escalation protocols.
  • Lead continuous improvement initiatives and cross-functional security projects.
Team Leadership & Training
  • Support recruitment, onboarding, and training of GSOC personnel.
  • Design and conduct regular tabletop exercises and simulations to test crisis response capabilities.
  • Foster a high-performance culture within the GSOC team.
Essential Qualifications:
  • Bachelor's degree in Security Management, Emergency Management, International Relations, or a related field.
  • 8+ years of experience in security operations, emergency response, or crisis management.
  • Proven experience managing 24/7 operations in a high-pressure environment.
  • Strong analytical, decision-making, and communication skills.
  • Ability to work cross-functionally and influence stakeholders at all levels.
  • Fluent in English (written and spoken); additional languages are a plus.
Preferred Qualifications:
  • Direct experience leading crisis response efforts in a corporate or government setting.
  • Experience conducting or facilitating tabletop exercises and emergency simulations.
  • Familiarity with global risk landscapes, geopolitical threats, and business continuity planning.
  • Certification in emergency management, business continuity (e.g., CBCP, CEM), or intelligence analysis.
  • Experience with security technologies, incident management platforms, and OSINT tools.

Coupang