Senior Manager, FC Central Operations

• Monitor the daily operations of all fulfillment centers.
• Track key performance indicators (KPIs) such as on-time delivery, order fulfillment rates, inventory accuracy, and shipping costs.
• Identify and escalate any disruptions or deviations from standard metrics, such as traffic issues, weather events, or system failures.

• Analyze data to identify opportunities for operational/process improvements and efficiency gains across the supply chain.
• Collaborate with Process Design to develop and deploy Standard Operating Procedures (SOPs) for various operational tasks.
• Collaborate with technology and engineering teams to propose and implement new features, tools, and automation to streamline workflows.
• Conduct deep dives into operational issues, determine root causes, and propose data-backed solutions.

• Act as a central point of contact, liaising between various internal teams (e.g., fulfillment center teams, logistics, marketing, product, finance) and external partners (e.g., sellers, third-party logistics providers).
• Coordinate with on-the-ground field executives and site managers to ensure efficient execution of operational plans.
• Communicate operational performance and project updates to senior leadership and other stakeholders.

• Develop, maintain, and automate reports and dashboards to provide real-time visibility into operational performance.
• Use data analysis tools (e.g., SQL, PowerBI, Excel) to interpret complex data sets and generate actionable insights.
• Provide remote support and guidance to FC Center on operational processes and best practices.
• Develop training materials and programs to ensure all parties adhere to company standards and norms.

• Education: A Bachelor's degree in a relevant field such as Supply Chain Management, Logistics, Engineering, Business, or a related discipline.
• Experience: 8+ years of experience in a fast-paced operations, logistics, or supply chain environment, preferably within the e-commerce industry.
• Ability to learn and work with proprietary software and internal systems.
• Exceptional problem-solving and analytical skills with a strong attention to detail.
• Excellent written and verbal communication skills, with the ability to communicate complex information to diverse audiences.
• High degree of ownership and a results-oriented mindset.
• Ability to work in a fast-paced, high-pressure environment with shifting priorities.
• Flexibility to work in shifts, including nights and weekends, as operations run 24/7.
• Business Fluent English Skill

• Proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, PowerBI) is a plus.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

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