Chloe_ Retail Training Partner

• Understand retail strategy and partnering with retail team/ wholesale partners to ensure deliverance of Chloe's servicing standards across all boutiques in Taiwan.
• Assess and create personalized coaching plans for all Chloe boutiques (Internal and external) and boutique sales associates, to elevate Chloe's customer experience goes beyond client's expectations.
• Through regular observation, communication and listening to Chloe's boutique manager & sales associates, provide 360 degree feedback to ensure trainings and coaching plans are implemented effectively.
• Capitalize and take ownership on existing training tools, translate and develops training resources to answer the needs of each market including brand contents, selling techniques or customer service experience.
• Implement or facilitate regular training sessions covering APAC regions throughout the year with a priority on boutique ambassadors.
• Assess and evaluate the efficiency of sales techniques, customer service level & brand message, formulate appropriate actions plans in a regular and qualitative manner
• Coordinate with Mystery Shopping plans / Voice of Client and capitalize on this technique to assess training needs
• Optimizing the training budget and ensuring a strict respect of the budget
• Work closely with regional training team to ensure training initiatives is launched and followed up properly and some localization should be adopted when necessary.

• At least 5 years of experience as a trainer in retail, luxury, hospitality industry, advantage in Womenswear Training
• Track record in uplifting sales technique for boutique staff
• A self-starter, resourceful and can work independently and persistent in achieving goals of business units
• Strong interpersonal and communication skills; be able to coach
• Fluent in Mandarin and English
• Proficient in MS Office (Word, Excel, Powerpoint & Photoshop)

Chloé