Field Service Engineer
- Taipei City
- Permanent
- Full-time
- Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
- Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
- Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
- Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
- Collaborate with internal partners to resolve customer issues and improve processes.
- Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
- May be required to complete other related duties as the need arises and/or assigned.
- Bachelor's degree in engineering (e.g. biomedical engineering, mechanical, electronic, Information Engineering or other related fields) or equivalent work experience.
- Good communication and interpersonal skills, able to clearly convey technical issues to non-technical staff.
- Ability to work independently, with good time management and high stress tolerance.
- Excellent problem-solving skills and engineering judgment to handle complex electronic or mechanical equipment issues.
- Ability to acquire and possess a valid driver's license.