General Manager

• Develop and execute the Maison strategy in alignment with regional and global objectives.
• Full accountability for the P&L, including revenue growth, gross margin optimization, and cost control.
• Lead annual budget planning, quarterly forecasts, and financial performance reviews with the regional MD.
• Identify market trends, competitive threats, and growth opportunities to maintain market leadership.

• Oversee all POS types, ensuring retail excellence in service, merchandising, and sales performance.
• Strengthen relationships with key wholesale partners (department stores, multi-brand retailers) to maximize sell-out and brand positioning.
• Plan new store openings, renovations, and closures, ensuring optimal ROI.
• Ensure brand image consistency across all touchpoints (clients' journey, visual merchandising, window displays, staff presentation, etc…).
• Drive sales targets across all channels and all product categories.
• Implement action plans with regional marcom team (product launches, events, promotions) to boost revenue.
• Collaborate with regional merchandising teams to ensure optimal product assortment and inventory levels.

• Lead clienteling strategies, ensuring high-touch service for VICs and repeat buyers.
• Oversee CRM initiatives, leveraging data to personalize client engagement.
• Train teams on client acquisition and retention techniques, ensuring a luxury experience at every touchpoint.
• Monitor customer feedback and ensure swift resolution of complaints.

• Collaborate with global/regional marketing teams to develop and execute a comprehensive marketing and communication strategy to enhance brand desirability and notoriety in the Taiwan market.
• Oversee all media planning and execution, ensuring effective reach and alignment with brand values as well as PR results to build positive brand perception and secure favorable media coverage.
• Conceptualize and implement impactful brand activations and events to engage target audiences and elevate brand experience.
• Ensure consistent brand messaging and visual identity across all communication channels.

• Build and lead a high-performing team, fostering a culture of excellence, accountability, and passion for luxury.
• Recruit, train, and retain top talent, ensuring succession planning for key roles.
• Partner with HR on performance management, compensation, and employee engagement.

• Ensure boutique operations comply with Richemont's policies (security, loss prevention, audit standards).
• Oversee supply chain, logistics, and after-sales service.
• Manage lease negotiations, vendor contracts, and local legal requirements in partnership of Richemont share services.

• Bachelor's or master's degree in business administration, Luxury Management, or related field.
• 10+ years in luxury retail management, preferably in watches, jewelry, or luxury fashion
• Proven record in P&L management, retail expansion, and wholesale distribution
• Strong negotiation skills with landlords, distributors, and commercial partners
• Experience in CRM, clienteling, and omnichannel retail strategies

• Strategic Vision - Ability to set long-term goals while executing short-term wins
• Commercial Acumen - Strong business sense with a data-driven approach
• Leadership & Influence - Inspires teams, builds trust, and drives performance simultaneously.
• Client-Obsessed - Passion for delivering white-glove luxury service.
• Entrepreneurial Mindset - Initiative-taking, adaptable, and solution-oriented
• Luxury Brand Ambassador - Represents the Maison with elegance and prestige.

• Fluent in Mandarin & English (written & spoken).

Piaget