Provide technical issue resolution support to customers. Lead critical customer-related improvement projects and initiatives Ensure customer requirements are reflected in processes, procedures & standards Drive quality-related proactive and reactive communication Lead customer quality scorecard tracking and improvement efforts Run, schedule and lead monthly quality reviews (MQR's) with customers Work with various internal teams to ensure robust, closed loop on customer requests/ requirements and 8D problem solving process to prevent issue recurrence Demonstrate leadership, pro-activeness, assertiveness and accountability Possess intellectual curiosity to fully understand customer experience, associated with quality issues Good written and verbal communication skills High degree of demonstrated self-initiative and ability to think and act independently Outstanding multi-tasking, problem-solving and interpersonal skills Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements Work directly with customers on quality and reliability related issues, customer requirements, audits, and product information requests. Demonstrate a wide-ranging, general understanding of semiconductor manufacturing and applications in to logically assess customer related quality and reliability issues. Possess knowledge of DRAM operation, particularly HBM products, or the ability to quickly learn and come up to speed on new and complex semiconductor products.
